Showing posts with label United States. Show all posts
Showing posts with label United States. Show all posts

6 Aug 2010

Tools to help you Business Grow

Fixed telephone lines per 100 inhabitants betw...Image via Wikipedia

When you first start out in business, unless you are already wealthy you are probably short of cash. You may have some finance form the bank or other sources but if you are selling a physical product then you probably have lots of things to spend that money on, such as stock.

As a result, you may find funds a little tight for other things such as software, a computer and related hardware. So what options are there?

Firstly, lets take a look at most of the tools every business will need:
  1. Telephone & Fax Machine - mobile will do but a fixed line is handy as some customers may not like ringing a mobile number. A fixed line number seems more trustworthy to many. Also, if you want a real fax machine (as averse to a 'virtual fax number') then you really need a fixed line, though you could share the same line for broadband, phone and fax by using VOIP (Voice Over Internet Protocol) for the fax. BT offer this service with their Business Broadband option.
  2. Computer with broadband connection - an essential item these days, especially f you are going to have a web-site and use email. Yes you can get email on your phone but its not as easy to write an email on your phone as it is on a normal screen! Laptops have the advantage that you can take them with you on business trips or when visiting clients. Desktops tend to be cheaper for the same features and power. Of course, if you have a computer then you will need other things like printer, back-up drive and monitor etc.
  3. Office - you may work from home but you still need some dedicated office space, even if it's just as spare room or the garden shed! you need to be organised and have room for files, documents and if you sell stuff too, stock.
  4. Stationery - such as letterhead, invoices, files, writing materials, paper and inks or toner for your printer.
  5. Desk and comfortable chair (2 or more if you see clients at your office). Comfortable is very important and its worth paying a lot of attention to the ergonomics of your working environment - not just chair, desk height, monitor position, keyboard and mouse but also light and air, as well as heating. You want to be as alert and comfortable as possible when working. Poor environment can lead to health issues and tiredness.
  6. Vehicle - not essential if you don't deliver anything to clients and you don't need to pick things up. You can always use public transport or taxis if you need to get from A to B and back. It's also much greener. However, if you do need one you need to weigh up the various features and costs. A family car may do for the occasional trip with stock but if you regularly need to transport physical items then a van may be more appropriate and if you are VAT registered you will be able to off-set the VAT. Also, leasing is an option for a business. A compromise may be an estate car which can double up for family and business use, though the accounting side gets complicated. This brings us to the next topic.
  7. Accountant - every business needs an accountant. I recommend finding one before you even start your business in fact. They can help you decide what kind of business set-up is right for you (sole trader, partnership or limited company). They can even register everything for you, advise you about matters such as VAT, PAYE (if you employ anyone) and even register your company with Companies House if you decide to set up a limited company. They can advise you too about what software to use and may even have put together a spreadsheet you can use when first starting out that calculates things like your profit (or loss) at any given point in time. Some accountants are specialist so look for one that specialises in your sort of business.
These then are most of the essentials. If I have missed any out drop me a comment and I will add it to the list.  Now, moving onto ways in which you can save money in these different areas.

  1. Telephone and fax - when starting out its tempting to spend lots of money on gadgets. believe me, unless your business revolves around being on the phone all day or sending out hundreds of faxes a week then you just need the basic phone and fax machine. Also, check if you provider has any deals. if you have an existing phone line then you may find that they will install an extra line for business use free of charge and may even offer money off your broadband if you take all three as a package. Remember, you don't need to have a specific business package or contract. You can just add it to your household one and then claim just the business ones as a business expense. As long as you can show the cost separately, then the tax man will be happy.
  2. Computer equipment - again, same rule applies. Don't go overboard. A basic computer and monitor with cheap laser will suffice in the early days. Only if you are somebody like a graphic designer or a photographer will you need a more featured model. You can save hundreds of pounds here by buying something that is sufficient for the use you will make of it and not getting the latest whizz-bang PC your teenage son would drool over to play computer games!
  3. Working from home has its advantages and disadvantages - its certainly cheaper than renting business premises but if you need storage beyond the garden shed or garage amount of space, r employ people, then working form home won't cut it. Sure you can bring work home but beware the pitfall of not keeping work and home lives separate. We all need a proper work-life balance to keep our sanity. If you need to rent then look for places with short leases so you aren't locked into expensive long-term contracts. Also, check your local Business Link centre and see what deals are available for new businesses. Often the government or local authority will offer cheap office space or rent-free periods to encourage local enterprise. There may a local scheme where you hot desk and only pay a nominal fee to rent access to an office, photocopier, WiFi network and meeting rooms, paying only for the time you actually use the facilities. These are great if you spend most of your time out visiting clients and are able to work from home some of the time.
  4. Stationery etc - again, the cheap brand of paper will do for the fax machine and the printer. Only use more expensive paper when its essential, say in preparing brochures in-house or printing photographs for clients. Places like Staples are a good place to buy, or order online for more savings still. Saves time and petrol too.
  5. Office furniture can be horribly expensive - try second-hand when first starting out. Only if you need to impress clients should you consider buying anything but budget. The only thing is, make sure that your chair is comfortable if you want to avoid back problems etc. You can still buy second-hand and in fact, this is a good way to get a higher specification for the same price as new or less. Buy in sales too, as places like Staples often have sales with big discounts when product lines are changing. Also, if you buy everything at once when setting up form a place like Staples, but open a business account at the same time, you will usually get 10% or 15% your first purchase!
  6. Vehicle - if you can't afford a new vehicle then buy one that's a couple of years old from a reputable dealer and save on the depreciation. Another option is leasing which means you save your capital for other things like stock. It can be tax efficient too.
  7. Accountant - relying on personal recommendation is more important than just going for the cheapest price in my opinion. It will work out cheaper in the long run. Also, if you can find one that is familiar with your type of business that will also prove beneficial and there may other pluses too, such as more knowledgeable accountants familiar with your business may know of ways you can save money and of schemes that benefit your business.
Finally, I would encourage you to look at open source software rather than expensive software. For your word-processing and spreadsheet needs look at OpenOffice. For graphics software or web design software, check out sites such as  www.download.com for software that is free for your particular platform. You can also get great software for free on computer magazines, especially the ones that come with a DVD full of free software. You can also benefit from upgrade deals that came with the magazines and save money that way. Another way to make big savings, especially if you have an Apple Mac, is to watch out for sales of bundles. MacHeist is a well-known one and MacUpdate also run them. keep you eye on the web and sign up for their RRS feeds.

That's all for now. I hope to cover software tools in more depth is another post.
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24 Jul 2010

Great resources online for finding postcodes of foreign countries

Royal Mail Ford Transit van (September 2006) C...Image via Wikipedia

One thing that is a necessity when developing your website if you sell goods and ship abroad is testing the shipping options on your site, along with the shopping cart. Now shopping carts are quite complicated so I will leave them for another day. Also, if you use a turn-key solution (such as BigCommerce like I do) then the developers should have the basics pretty much sorted. If you use PayPal checkout on your site then they have done a great job of getting it work out of the box. If, however, you use a shopping cart by a small developer then you may find that there are bugs (as I did with Cartloom on my original site). Testing is very important in that situation.

However, shipping options usually come as optional components and you usually need to do some configuration to get them working just right. The big players (such as Royal Mail, FedEx and UPS) provide various API for you to add to your shipping options. For example, within the configuration for your BigCommerce store you can add various shipping methods. Now, as I am a UK company I use Royal Mail by default. I have been running my web-site for several months now and had no problems, until just the other day. A customer wanted to order two Wi-Fires but every time they tried to choose the shipping option, they got an error message saying it wasn't possible to ship to their destination. Where are they... no not some obscure country of the former Soviet Union. Nope, they live in Sweden. So, when they emailed me (big relief as they could have just gone elsewhere and I'd be none the wiser), I logged into my site and tried to buy something and ship it to Sweden. Yep, there was indeed an issue.

I tried a couple of countries, including Norway and the same problem came up. I tried changing the settings to calculate shipping based on the states within each country... still no joy. I even went and signed up for FedEx's web services (I already have an account) so I could add them as a shipping option. I went back and tried with shipping via FedEx and still no joy for Sweden. So, as I am no developer, I did three things:

1. I emailed the customer and agreed to send her an invoice via PayPal and for her trouble I would ship for free. She agreed and that's what I did. One very happy customer. I, however, was still unhappy as my site is supposed to handle all of this with no problem!

2. I submitted a support ticket to FedEx about the error messages I was getting.

3. I submitted a support ticket to BigCommerce outlining the problems I was having.

Now, to be totally honest I wasn't exactly impressed with the response to my support tickets. FedEx simply confirmed the error message I was getting and suggested I get in touch with BigCommerce. BigCommerce, for their part said.... nothing, nada, zilch. For more than 48 hours I had no response.

Once they did get in touch they initially did the same as FedEx and simply confirmed what I already knew. I therefore replied that I was a somewhat unhappy bunny and that as I ship to Europe I needed the shipping options to allow me to just that. They then went and looked deeper, did some tweaking and sorted the problem out as far as Royal Mail goes (at least for Sweden and a few other countries I have tested that all now work). As for FedEx as an option, still no joy so I have now deleted that option from my store.

In reality, although some customers may have liked FedEx as an option, I find Royal Mail is invariably cheaper for most destinations.

So, the title to this post talks about postcodes so why have I been prattling on about my trials and tribulations with shipping options. Well, there is a reason. As I said, its important to test things out to make sure they work as intended. However, when you test the shipping options out (either in BigCommerce or on the FedEx site) they ask you for a postcode (ZIP code in the US). Well, I am British and I know how postcodes are formatted here but for Sweden or Norway or anywhere else almost I am just guessing. So, where can you find a postcode for say Bergen in Norway? Well, you could do one of two things... use an address of a previous customer. But what if you don't have any customers from Norway? The second option is to use Google and find sites that provide the postcodes. Now, usually each country will have an official site that does this. For Norway this would be http://epab.posten.no/Engelsk/. this site is an great example of how every country should do it. Simply type in the first letter of the street name and it comes up with a list of streets in Norway starting with that letter and their postcodes. How cool is that!

For Switzerland and Liechtenstein try https://match.postmail.ch/match_zip?SIT_ID=5&SPRCDE=4
You can even download a pdf that explains how all the postcodes are structured. In addition you can download various data files. The postcode index MAT[CH]zip contains all postcodes in Switzerland and the Principality of Liechtenstein that are valid for addressing purposes. It is generated in various forms. This service is free of charge.

Using these resources its possible to test your shipping options with real postcode data and so be sure you are getting the right responses. All we need now is someone to create a site listing all the official sites that provide postcode data!

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7 Feb 2010

Small-business confidence returning says YELL

The Bank of England in Threadneedle Street, Lo...Image via Wikipedia
Yell Group Plc (publisher of Yellow Pages) has reported that small-business customers in Britain and the United States are starting to feel more confident.

Yell, says in its report: "We are beginning to see a return of customer confidence," Chief Financial Officer John Davis told Reuters by phone. "But we're quite cautious about calling a significant upturn."

UK-based Yell makes half its revenues in the U.S., about 30 percent in Britain, and the rest in Spain and Latin America. Davis said the trend was improving in all its markets.

According to surveys, British business confidence climbed to a six-year high in the fourth quarter. But U.S. small-business sentiment stalled in December, hurt by weak sales and worries about government policies.

This backs up an earlier report n December last year. The Lloyds TSB Business in Britain survey found that 21 per cent of firms are now expecting an upturn in sales over the next six months - up from just one per cent half a year ago.

The overall confidence index rose to 16 per cent - a significant increase on the record low of -32 per cent at this point in 2008.

Another report earlier this year reported that employers and recruitment agencies are starting to see greater demand for staff, according to one labour market expert.

Tom Hadley, director of external affairs at the Recruitment and Employment Confederation, said there is "a more positive picture" than previously in the market, with some signs of genuine recruitment activity.

"But it is fragile - we've always said that if things were looking a bit better then we're not taking anything for granted," he commented.

All in all, it looks like the Uk is definitely moving out of recession. Lets hope it holds, gains strength and doesn’t turn out to ne a ‘double-dipper“.
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